Information Technology

The Information Technology Department manages the court’s technology portfolio, programs and special projects, prepares and maintains the court’s IT budget, manages IT procurement and vendor relationships, manages the court’s  five-year ever-greening cycle and initiates and participates in any audits, investigations,  public record requests, sealed and expunged record court orders, as well as strategic direction of the court from a technological perspective. In addition, the Court’s Information Technology (IT) Department is responsible for identifying and maintaining the operational needs of the Court from a technology perspective and is organized and managed in three sections:

Application Development Section – The Application Development Section is responsible for all associated application project management, business analysis, custom development, and quality assurance testing (QA) for the court’s custom critical applications. This section is also responsible for the court’s website, employee portal, and ITIL management (patch, release, and change management) of all the court’s custom critical applications. Examples include but are not limited to the court’s notification applications, word and browser plug-ins, reports and dashboards. In addition, this section collaborates with the Court’s Public Information Officer on content for the website and the Court’s printed materials. It takes the lead on all tier two service tickets around custom applications and business requirements as well as technical documentation for the Court’s custom applications, and works with other organizations or courts for any extraction, transform, or load (ETL) projects that focus on sharing and transferring data from one critical system to another.

Network Services Section – The Network Services Section is responsible for all of the court’s routers, servers, and the court’s storage (i.e., SAN). This section is also responsible for the court’s disaster recovery plan and runbook, the court’s business continuity plan and runbook, as well as the court’s cybersecurity plan, management of the court’s Firewall, IDS, IDP, DeepFreeze, and VPN technologies including security awareness and incident response. In addition, the network section is responsible for network operations using ITIL as a foundation for this domain of work, including but not limited to patch, release, and change management.  Network Services is also responsible for managing workstations, roaming profiles, wake on lan and is responsible for file and print management, networking and cabling, including Wi-Fi, the court’s log management and dashboards and tier two service tickets focused on network services and tier one and two service tickets on the court’s workstations.

Technical Support Section – The Technical Support Section is responsible for the court’s service desk including tier one tickets, escalation, and management of tier two and tier three tickets with internal court or county technical staff or outside vendors. This section is also responsible for all onboarding and offboarding activities in conjunction with the Court’s human services section. Technical Services is also responsible for all of the court’s “Commercial Off the Shelf” (COTS) critical applications such as CourtView, OCSS, Tybera, OnBase, Cherwell, Ranorex as well as the Court’s various kiosks, and the court’s Four Winds informational displays. In addition, this section also manages courtroom technology (i.e., video, audio recording, evidence presentation), supports attorneys and judicial staff technology issues in the courtrooms and escalates to JAVS when appropriate. Technical Support also authors or updates technical documentation or business process as needed, conducts business analysis for all of the court’s COTS applications when the Court’s business units request or require changes due to legislation or changes in internal business process.